To do this wait until the unit is on and operating and then hold down the WiFi button for a good 10 seconds, and shortly after a format of the SD card will begin. The most common fix for a 'please check the SD card' message is to format the SD card. If the following recommendations do not work please contact us for a warranty replacement as soon as possible. If your camera is fairly new and this error message happens, it may be caused by a failed card or faulty unit. If the system is outside of warranty, please contact us for further assistance on having the unit repaired by us.įor more information on our policies please visit our terms & conditions page.
Please proceed to our warranty returns page to complete a warranty return for your system. If the system still does not power on after these checks, the device may be faulty and a warranty return is needed. The cig cable may also have an in-line fuse in which this should also be checked. The tip of the cigarette cable will have a fuse in the end, if this is blown the cig cable will not work.
If you have confirmed the device is definitely connected to an active 12V power supply, we recommend finally checking the cigarette cable for any signs of wear or a missing fuse. If you don't have a test meter, you can try plugging other accessories into the cigarette port to make sure it is still working. The best method in ensuring the power source is still working is to use a test light or dc volt meter. If in the event your camera is not powering on, we recommend checking the connections to the camera as well as the power source. Now that you have copied the latest firmware file onto the card, please re-insert the card into the camera and the firmware update will complete the next time your camera is powered on. After you have copied the new folder onto the card you sould only see one main folder on there, the BlackVue folder. The next step is to simply copy this entire folder onto the SD card (which should be blank).
Unzip the downloaded file and it will have a folder called 'BlackVue'. Please visit our downloads page for a link to the SD card formatting software you may need.Īfter formatting, downloaded the latest firmware that is specific to your camera's model, from our downloads page Make sure you have copied any important videos you may want to keep from the SD card first as you will lose all data when formatting. To carry out a firmware update on your BlackVue dash cam, you will need to format all data on the SD card. HOW DO I UPDATE THE FIRMWARE ON MY CAMERA?
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